Privacy Policy

Privacy Policy:

As a pioneering women’s clothing brand of India, Aura by Khushbu reflects its affection for innovation and creativity, a time that is collectively available in the threads and designs of the dress and jewelry, which are a classical example of historic upbringing.

Collection of Information:

• Personal details-billing address, shipping address, email address, and contact details.
• Payment Information– for a safe and secure payment, we offer UPI, credit/debit card, and the best cash-on-delivery process, where we need your delivery address, which we will share with our third-party service providers only. (National and International)That too with an assurance of confidentiality.
• Order details-we like to collect the information like performance, feedback, and purchase history, which will be done out of novelty for better services.
• Technical data-we can collect your technical information like cookies, which will improve your shopping experience, device type, IP address, browser type, etc.

How we use your information:

• We will use your information to process your order and to deliver it.
• Your data and the information will be used for customer support and grievance inquiries.
• We can use your information to improve your personalized experience.
• The information we collect will be used for promotions and updates, and the contact information, like email, will be used to share the latest offers and discounts.
• The data you share will be used to comply with legal obligations.

Data sharing and disclosure:

• The data you are sharing with us will be used by us for payment processing and courier services.
• The data sharing and distribution will be done for legal purposes and to protect the company’s rights.
• Your data can be shared for personalized promotion of the brand and products, including side videos and audio testimonies.

International data transfer:

• If you are accessing our services app and web page from outside of the country, then let us assure you that your shared information, like IP address, contact info, email ID, and social media information, will be shared automatically with us and stored and guided by law-abiding rules and protected by the Supreme Court of India.

Cookies and tracking:

• As a digital service provider, we may introduce pop-up cookies while you are using our website from any region of the country and outside the country to track your data and to share your information to understand the user behavior as a reference to improve our services.

Your rights:

• According to law, this is your primary responsibility: you can take assurance and accountability of the data that you share with us.
• You can raise a request regarding the correction and update of your data you share with us.
• You can contact us for product information, marketing information, and service-based contacts.
• All data we ask for is not mandatory; you are only liable to give those data that are mandatory for building a mutual and transactional relationship between business and client.

Children’s Privacy:

• As a responsible business owner, we receive information; those are mandatory for business. If you are under 18, then let me tell you, you are not eligible for visiting the app unless you are guided by your guardian.

National Shipping Policy:

• All domestic orders will be processed within 5–7 business days.

• Additional processing time may apply for customized, pre-order, or made-to-order products.

• The delivery timeline for domestic (within India) shipments is typically 3–10 business days, depending on the customer’s location and courier availability.

• Shipping charges (if applicable) will be displayed at checkout. Any additional courier handling charges or location-based fees are the responsibility of the customer.

• Once the order is dispatched, the tracking link will be shared via email and WhatsApp.

• Customers will start receiving tracking updates within 12 to 24 hours after the product is shipped.

• We are not responsible for incorrect or incomplete shipping addresses provided by the customer. Any penalties, delays, or re-delivery charges will be borne by the customer.

• Please record an unboxing video of the shipment. In case of damage or missing items, kindly inform us within 24 to 48 hours of receiving the shipment, along with the unboxing video as proof.

• Orders may face delays in case of remote locations, courier issues, strikes, weather conditions, or unforeseen circumstances. Such delays are beyond our control, but we will provide support where possible.

International shipping policy: 

• All international orders will proceed within 3-5 business days. 

• The additional processing time will be carried out if the order criteria fulfill the customization, pre-order, or made-to-order criteria.  

• The delivery of the product will be done within 12 to 30 business days if it is an international shipment.   

• The customs duties, import taxes, and shipment fees will be destined for the receiver only.    

• Once the order is dispatched, the tracking link will be shared via email and WhatsApp.   

• The customer will receive the tracking updates within 24 to 48 hours after shipping. 

• We are not responsible for incorrect shipping addresses. If it happened, then the penalty will go to the client themselves.    

• Please do an unboxing video of the shipment, and if there is any damage out there, then inform us within 48 hours after receiving the shipment.   

• If your country has shipping restrictions on receiving fashion goods and jewellery from India, then it is impossible to create a transactional relationship with you.